REFUND POLICY

Refunds And Returns

Planet Puff Columbus

Effective Date: 2/27/25

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Thank you for shopping with Planet Puff Columbus. Please carefully review our Returns Policy before making a purchase.

No Returns or Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or exchanges under any circumstances.

Case-by-Case Consideration

While we maintain a strict no-return policy, we understand that exceptional circumstances may arise. If you receive a defective or incorrect product, please contact us at contact@planetpuffcolumbus.com within 7 days of delivery. We will review your request on a case-by-case basis and determine if a replacement or other resolution is appropriate.

Legal Compliance

All products sold by Planet Puff Columbus are compliant with the U.S. Farm Bill and contain legal levels of hemp-derived compounds. Customers are responsible for understanding their local laws before making a purchase.

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please reach out to us at contact@planetpuffcolumbus.com with your order details and any necessary documentation (such as photos of damaged items). We will work with the shipping carrier to resolve the issue.

For any questions or concerns, please contact our customer support team at contact@planetpuffcolumbus.com. Thank you for choosing Planet Puff Columbus!