SHIPPING POLICY

Planet Puff Columbus

Effective Date: 2/20/25

Thank you for shopping with Planet Puff Columbus. We are committed to providing high-quality products and ensuring a smooth shipping experience. Please review our shipping policy below.

Shipping Locations

We currently ship only to the continental United States. Orders will only be fulfilled and shipped to locations where our products are legally permitted. Customers are responsible for understanding their local laws before placing an order.

Shipping Methods & Delivery Times

We offer several shipping options at checkout. Estimated delivery times depend on the selected shipping method and the destination. While we strive to ensure timely delivery, we cannot guarantee exact delivery dates due to potential carrier delays.

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

• Overnight Shipping: 1 business day (where available)

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Order Processing & Tracking

Once your order has been processed, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates.

Legal Compliance

All products sold by Planet Puff Columbus are compliant with the U.S. Farm Bill and contain legal levels of hemp-derived compounds. However, some states and local jurisdictions have restrictions on specific products. It is the customer’s responsibility to ensure compliance with their local regulations before making a purchase.

Shipping Restrictions

We do not ship to P.O. boxes, military addresses (APO/FPO/DPO), or any location outside of the continental U.S. If an order cannot be shipped due to legal restrictions in your area, we reserve the right to cancel and refund your order.

Damaged or Lost Shipments

If your package is lost or arrives damaged, please contact us immediately at contact@planetpuffcolumbus.com with your order details and photos (if applicable). We will work with the carrier to resolve the issue promptly.

Returns & Refunds

For information on returns and refunds, please refer to our Terms of Service.

Thank you for choosing Planet Puff Columbus!